Work History
Tessco Technologies, Timonium, MD 08/2023 – 01/2024
Senior IT Project Manager
Reported to the Director, IT Finance, Governance and Controls. Led multiple IT projects, supporting program and project portfolio management and provided a big-picture perspective to manage projects and ensure they are in line with strategic business objectives. Managed a portfolio of initiatives that spanned multiple business units and lines of business, provided valuable insight as to how parts of the organization impact one another. Instituted PMO best management practices, in line with the PMI.
- Portfolio value of $1.6 M
MTX Group Inc, Frisco, TX 12/2022 – 04/2023
Senior Project Manager
Consultant that enabled organizations to modernize through digital transformation. Helped transform long-term strategy with outcomes in mind around happiness, health and the economy. Specialties: Call Center, Health Care, Human Services, Public Safety, Licensing Permitting and Inspection, Public Health, and Culture.
- Managed a $5.6 M Salesforce implementation for WA Dept. of Health, Health Care Enforcement & Licensing Management.
EVERSANA/Intouch, Overbrook, KS 06/2022 – 10/2022
Senior Project Master – Manager and Scrum Enterprise Transformation
Drove the development of the tactical plans to execute a defined scope of work. Pivotal in the delivery processes and standards. Accountable for the project schedule, adherence to scope through team stand-up meetings and financial reporting, status reporting and ongoing regular communication with the CET and delivery team at large. Accomplished Scrum Master on large projects. Provided personnel management, as needed, for software release and operational task management, coached internal and external scrum team members. Ensured the timely delivery of quality work products using Agile methodologies.
- Managed over 20 SaaS implementations for $3 M in contact value.
Inovalon, Canonsburg, PA 11/2021 – 04/2022
Senior Project Manager – PMO
Primarily participated with key stakeholders in the delivery of new software and application environments. Defined, planned and managed all project management related activities of the Enterprise/Technology Portfolio; coordinated with external teams (hardware and software vendors), internal teams (Business owners/Product Management, Infrastructure Engineering, Data Center Operations, Networking, Security and Production Support) as well as with other project managers to ensure that fully functional products and supporting secure infrastructure were brought on line/enhanced to meet the timelines of dependent projects.
- Managed specialty pharma cloud implementation at $1.2 M.
Fortive/Accruent, Austin, TX 01/2019 – 10/2021
Project Manager – Professional Services
Responsible for detailed work associated with managing client implementation of Accruent Meridian Engineer Information Management (EIM) software. Including but not limited to, program management, project planning, regular reporting, meetings and communication, following up on tasks, identifying risks, and keeping resources and efforts of EIM software implementation projects focused on the priorities, timeline, and budget. Responsible for ensuring alignment of internal resources and activities for better operational efficiency and execution of the implementations.
- Experience in Construction, Discrete Manufacturing, DOD, Oil & Gas, Pharmaceutical, Process Manufacturing, Public Sector and Utilities.
- Managed 20 projects per year. Average contact value of $160K. As well as managing over a dozen programs, ranging from 2 to 10 projects per program.
AAA Club Alliance, Wilmington, DE 04/2018 – 11/2018
Senior Project Manager – EPMO
Provided value to internal customers and Associates by managing all phases of the project life cycle for all levels (technical and non-technical), particularly those of large scope and complexity, including standard project management activities led, coordinated, or performed for the assigned projects, including planning, scheduling, tracking and communicating delivery management.
- Steered over 3 dozen implementations, delivering over $21 M in revenue to the organization. Also led eighty server upgrades. As well as improvements to customer service communications.
IBM, Armonk, NY 05/2017 – 03/2018
Senior Executive Partner for Client Success – Talent Management
Program/Portfolio Manager. Partnered with Sales to support IBM clients with clear accountability for client success by overseeing the deployment, adoption, extension and expansion across all IBM solutions. Primary point of contact for clients, from the closing of the sale to the successful implementation of the solutions on time, on budget and in scope.
- Managed a dozen clients for all IBM products, representing over $2.8 M in contract value. Achieved $1.8 M in client renewals and add on sales.
- Guided the transition of over 50 clients to a new CRM platform. Avoided need to spend $1.2 M on enhancements on existing CRM.
Kenexa/IBM, Lincoln, NE 05/2012 – 04/2017
Project Manager – Talent Management
Led cross–functional teams of process/business experts, engineers and configurations specialists to deliver HRIS Enterprise Solutions for Talent Acquisition, Onboarding & Performance Management to clients; Performed critical path analysis, responsible for project reporting including utilization, project profitability and project P&L into senior management. Helped clients map a path to the Kenexa platform to solve their overarching business problems.
- Implemented over 30 clients on Talent Acquisition, Onboard and CRM, representing over $15.3 M in contract value.
Next OPP, Malvern, PA 10/2010 – 05/2012
Program Manager
Management Consultant specializing in the delivery of high–quality strategic, tactical, system solutions. Extensive portfolio, program, and project management experience. Possessing expertise in Multi – National, Channel, Platform, Retail, and Application Development. Adding IT value to business operations. Strong skills coupled with the proven ability to effectively manage global business relationships.
- Acquired dozens of in-flight endeavors. Provided necessary leadership and management to successfully deliver desired results for partners and clients.
- Implemented logistics solutions migrations, integrations, re–design projects within retail, hi–tech, government, chemical, manufacturing, food services and consumer goods verticals.
QVC, West Chester, PA 04/2001 – 10/2010
Senior IT Project Manager – Business Strategy & Technology Integration (7/2007 – 10/2010)
Conferred with clients to determine needs, expectations and priorities to develop project scope and define requirements. Developed project plans and estimates, determined critical paths for projects, while ensuring sufficient resources to meet all targets and deadlines; led, implemented, and streamlined key IT initiatives involving e–commerce and ERP redesign projects.
- Led planning, requirements, budgeting, scheduling along with development, testing, integration and training to support global design and sourcing departments between leading countries (China, Turkey, India, Germany and UK), establishing process, roles and metrics. Grew first year retail products of $140 M to $370 M by its third year.
- Improved yearly margin by $2 M securing executive acceptance of a supplier risk management strategy, including global supply chain security and social compliance, which led to the launch of a new supplier certification process.
QVC, West Chester, PA 04/2001 – 07/2007
Project Manager – Merchandising Division
Oversaw requirements elicitation, application design, development, testing, delivery and the executing of global initiatives to improve merchandise handling and visibility. Accountable for managing diverse types and sizes of department projects including process improvement, IT design and organizational assessments. Represent the business needs and strategies of the clients in a supporting role to other departments. Develop and update department vision and strategic plans for business needs and growth opportunities. Maintain, strengthen, and grow relationships with key clients including all levels of staff and management in order to effectively execute and implement projects.
- Established a $3 M globally collaborative system across six departments, international sources and multiple 3rd party service providers. Facilitated the design and sourcing of 3,000+ exclusive items in its first two years.
- Conducted the creation of a new product replenishment function to streamline the management of inventory and demand which resulted in over $1 M more margin dollars in its first year. System support for the function enabled over $10 M per year additional margin.
Senior Buyer – Merchandising Division 07/1998 – 07/2001
Product planning, buying, negotiating terms and executing strategic sales marketing plans and market research. On air presentation development, and post-sale analysis of consumer electronics and general automotive categories representing over $100M in annual retail sales.
Assistant Buyer – Merchandising Division 05/1993 – 07/1998
Product planning, buying, negotiating terms and executing strategic sales marketing plans and market research. On air presentation development, and post-sale analysis of consumer electronics and general automotive categories representing over $100M in annual retail sales.
USAF
Officer, Pilot 05/1982 – 02/1997
Ranks: 2nd Lieutenant, 1st Lieutenant, Captain, on list promotion to Major at separation from service. Received an honorable discharge.
Qualifications achieved: Copilot, First Pilot, Aircraft Commander, Instructor Pilot, Standards and Evaluations Pilot, Air Refueling, Air Drop, Night Special Ops Low Level, Combat Air Tactics, Formation Lead.
Participated in Operation Just Cause and Operation Desert Shield.
Additional Duty: Squadron Scheduler, responsible for maintaining flight currencies of 60 pilots and manning assigned flight missions across the globe.
Spectathlete
Buyer 02/1992 – 05/1993
Responsible for corporate sales, and inventory in 82 retail stores, in 18 major U.S. markets. Handled more than 35,000 items to merchandise the stores with sales over $40 million. Initiated a program to eliminate $2 million worth of products when the team logos had changed. Worked with vendors and corporate store planners to establish a “Throwback Promotion” to sell off out of style inventory.
Store Manager 11/1991 – 2/1992
Managed Burlington, New Jersey store. Responsible for store sales and merchandising. Improved comp sales by 17%. After two months, received management responsibilities for Moorestown, New Jersey store. Increased comp store sales by 10% and reduced shrinkage by 4.5%. Stores average over $400 a square foot, and that put them in the top 5 percent of specialty stores in the country.
Selected Accomplishments
- Restructured corporate PMO office, instituting PMI best practices for project management. Guided a portfolio of 114 projects across five departments.
- Managed a $5.6 M Sales Force implementation for WA Dept. of Health, Health Care Enforcement & Licensing Management.
- Directed specialty pharmacy cloud implementation at $1.2 M.
- Supervised over 20 SaaS implementations for $3 M in contact value.
- Oversaw 20 projects in Construction, Discrete Manufacturing, DOD, Oil & Gas, Pharmaceutical, Process Manufacturing, Public Sector and Utilities. Average contact value of $160K. As well as managing over a dozen programs, ranging from 2 to 10 projects per program.
- Steered over 3 dozen implementations, delivering over $21 M in revenue to the organization. Also led eighty server upgrades. As well as improvements to customer service communications.
- Managed a dozen clients, representing over $2.8 M in contract value. Achieved $1.8 M in client renewals and add on sales.
- Guided the transition of over 50 clients to a new CRM platform. Avoided need to spend $1.2 M on enhancements on existing CRM.
- Implemented over 30 clients on Talent Acquisition, Onboard and CRM: representing over $15.3 M in contract value.
- Acquired dozens of in-flight endeavors. Provided necessary leadership and management to successfully deliver desired results for partners and clients.
- Implemented logistics solutions migrations, integrations, re–design projects within retail, hi–tech, government, chemical, manufacturing, food services and consumer goods verticals.
- Reduced corporate debt from $3.8M to $1.12M through creation of a new vendor payment initiative and application. Selected by CMO to resolve troubled vendor payment system plaguing 28 merchandising offices; created automated vendor system resulting in 10% increase of productivity levels.
- Championed the development of best practices across multiple businesses, general management, sales, and customer management disciplines, delivering consistent gains in productivity, quality and bottom-line profitability.
- Implemented a $3M globally collaborative system across six departments, international sources in Shanghai, Hong Kong, India and Turkey along with multiple 3rd party service providers. Facilitated the design and sourcing of 3000+ exclusive items in its first two years.
- Grew first year retail on products, from $140 to $370M in its third year, by developing a global design and sourcing department; established process, roles and metrics between leading countries (UK, China, Turkey, India, Germany and U.S.).
- Led the creation of a new product replenishment function to streamline the management of inventory and demand which has resulted in over $1M more margin dollars in its first year. System support for the function enabled over $10M per year additional margin.
- Garnered approval for the expansion of global sourcing, and led the launch of offices in India, Hong Kong, and Turkey which sourced over $50M of product to generate $4M in extra margin by its second year.
- Increased margin by $5.6M (7% on $80M) through doubling the volume of apparel product that U.S. and China staff could direct-source.
- Improved yearly margin by $2M securing executive acceptance of a supplier risk management strategy, including global supply chain security and social compliance, which led to the launch of a new supplier certification process.
- Directed teams securing details on direct import products achieving compliance with the U.S. Customs-Trade Partnership Against Terrorism program and the Border Protection 10+2 programs.
- Produced a $200M opportunity for additional sales with no additional costs through the redesign of pack-slips deployed across four distribution centers and 140+ drop ship partners.
- Improved efficiencies of over 130 individuals, saving 33,800 (12%) department hours annually through development a framework for the management of digital content, improving and standardizing data management. Established new cross-functional business workflow processes and standards for creative intake, review and approval as well as sample management for photo and video production, freeing up 13 terabytes of storage through best practice strategies.
Job Feedback
Below is a sampling of the feedback I have received from clients, executives, managers and team members over my career.
“John’s commitment to excellence was evident as he took on the task to improve the vendor payment system. His passion to better serve our vendors and reduce workload of fellow merchants demonstrates his respect and concern for each other.”
“He is a strong process advocate and always offers and shares his knowledge. He has a natural affinity to link process and technology and an ability to share this in a training or knowledge transfer way. This is a strength that is very valuable to a variety of business areas.”
“John was also effective and active in his drive to have domestic vendors trained on the utilization of Matrix One for apparel. He personally trained the first class of vendors with training materials that he developed and then personally coached a transition of ownership of training to the client owners in QA. He stayed committed by supporting further training sessions for the domestic apparel vendors.”
“We had a VERY successful launch day for MyLearning. We tracked about 2,500 users logging into the system for the first time. John was critical part of the success of MyLearning and Program Olympus. MyLearning was the first milestone for the program and delivering it successfully was extremely important.”
“John has been an active voice and champion for process efficiency and alignment to strategy for the apparel division, especially in DDGS and Quality Assurance. His clients in each of these areas find significant value in his advocacy, process design and analysis expertise and his coaching on change management.”
“Thank you for everything you have done to manage the LM upgrade implementations. You had zero hesitation to take on this project of projects and kept them in line. We all appreciate your work and dedication!”
“John developed a design and sourcing department establishing process, roles and metrics and that enabled over $140M of retail product in the first year to $370M in its third year generating over $15M in incremental margin. Implemented a $3M Globally collaborative system across six at departments, international sources in Shanghai, Hong Kong, India and Turkey along with multiple 3rd party service providers.”
“I wanted send a big THANK YOU for all your hard work and dedication to getting Ameriprise Live on Lead Manager. While I’m sure you didn’t anticipate such a long process for an ‘early adopter’, you were incredibly patient, understanding and supportive of our needs. I know we likely fit into a ‘high maintenance’ category.”
“John has been doing a great job of being a mentor to Drew as Drew folds into the PM role. Drew has shadowed John, as well as lead a work stream which John then mentored Drew on. John then mentored Drew as a support PM on a client, which concluded Drew’s on the job PM training. We could not have done this without John as a mentor and are look forward to him working with others as they expand their knowledge and skill sets.”
“Thank you for your contributions throughout the year. You’ve played a key role in our strong company results, and your continued progression and development will further our goal of being an enduringly great company. The results we’ve achieved are only possible by having people like you on our team.”
“John continued to work over his PTO Holiday break, meeting internally and with customers, in order to meet a customer request. He has also taken on the responsibility of learning and ramping up on our Lucernex product, as he takes on a year- long project with Focus Brands. He’s received well-deserved praise and kudos from the Lucernex leadership team on his efforts.”
“Thank you for all your hard work – being a PS PM is often a similar to wrangling cats…takes an incredibly amount of patience, knowledge and grit. I appreciate your willingness to jump in where needed and execute exceptionally every time. We’re getting better and stronger as a team, thanks to your efforts. Appreciate you!”
“John’s ability to ask questions in a manner that encourages thought and analysis. Unsolicited client team members have commended his questioning and have relied upon the questioning style for analysis of their own work processes. This ability of John’s is the key to his root-cause analysis.”
“Worked cross functionally bring us in compliance with the U.S. governments Customs-Trade Partnership Against Terrorism program and the U.S. Customs and Border Protection 10+2, requiring additional data from U.S. importers and carriers that will enhance the Automated Targeting System for cargo screening. Resulted in highest level of compliance from U.S. Customs.”
“John has demonstrated an ability to get actions completed very quickly and the ability to hit deadlines consistently.”
“Great work this quarter staying on top of our projects and budgets and keeping our customers happy! Has been great to see us come together to elevate our work.”
“John has credibility with many people in many departments, not only on process expertise but also at a personal level.”
“Great job, John! John used his time to help identify process gaps and ways for the team to work smarter. He came prepared with process improvement topics in the weekly PM sync that have made all the PMs lives easier, but he also led the way for getting fantastic SharePoint tools optimized and used more broadly. Not an easy feat.”
“John has a relatively unique strength in creative problem solving within seemingly impossible constraints. His team and his management has benefited by avoiding providing him with the solutions, and instead allowing a little time for John to build a solution to an given problem. In many cases, the solution that John provides was not obvious and certainly not the originally preferred solution. The fact that his management often follows these new solutions is a testament to the value that John brings”
“Impressive .. and important accomplishment! This helps us optimize our invest and attention onto strategic efforts and avoid being nibbled to meritocracy over time. Thank you! Saved having to spend $1.2 million on enhancements on CRM.”
“John’s hallmark remains his systematic approach and problem solving in process control. In this regard, John’s skills are noteworthy.”
“Thank you so much for always taking time out to walk me through Project Management related processes. You are always very supportive of me and always take time out to make sure I have the answers I need to move forward with my project related task!”
Education
Master – Applied Project Management Villanova University, Villanova, PA – 2011
Bachelor – Economics Gettysburg College, Gettysburg, PA – 1982
Skills
| Agile & Waterfall Methodologies | Financial Force | Program Management |
| Analytical Skills | Gas & Oil | Project Effort Estimation |
| Application Development | Global Teams | Project Management Office (PMO) |
| Artificial Intelligence (AI) | Health Care | Project Management Software |
| Asset Management | Insurance | Project Management |
| Banking | Issue Escalation | Project Planning |
| Budgeting | Iterative Project Methodology | Project Reporting |
| Business Analysis | JIRA | Public Speaking |
| Business Continuity, | Kaizen | Relationship Management |
| Business Process Mapping & Re-Engineering, | Key Metrics | Requirements Development |
| Capacity Planning | Leadership | Resource Allocation |
| Change Management | Lean Process | Retail |
| Client Management | LMS | Risk Assessment & Mitigation |
| Cloud | Local Government | Risk Management |
| Coaching | Management in a Matrix Organization | SaaS |
| Communication | Management | Sales Force |
| Confluence | Manufacturing Process Improvement | SAP S/4HANA |
| Construction | Market and Industry Trends | Scope Management |
| Corrective Actions | Marketing Force | Scrum |
| Creating Value Propositions | Medical | SDLC |
| CRM | Mentoring & Staff Development | ServiceNow |
| Cross-Functional Team Leadership | Merchandising/Supply Chains | SharePoint |
| Cross-Functional Project Collaboration | Microsoft Office | Smartsheet |
| C-Suite Engagement | Military | Social Media Awareness |
| Data Management | MS Project | Software Development |
| Data Migration | Negotiating and Contracts | Stakeholder Management |
| Data Privacy and Security | Office 365 | State Government |
| Delegation | Outsourcing Development | Strategic Planning |
| Dependency Management | PaaS | Supplier Management |
| Dev Ops | Performance Reporting | Supply Chain Management |
| Documentation | Pharmaceutical | System Integration |
| Driving Results | Pharmacy | Talent Acquisition |
| EDI | PMBOK Methodology | Team Management |
| EDM4LS | PMI Certified | Teams |
| Efficiencies & Cost Savings | Portfolio Management | Telecommunications |
| EIM | Presentations | Training |
| Electric Transmission | Problem Solving | Universities |
| Engineering | Process Analysis | Vendor Management |
| Enterprise Project Management | Process Improvement | VSTS |
| ETL | Process Management | Web |
| Federal Government | Product Lifecycle Management | Workflow Analysis |
Professional Development
| Data Landscape of Gen AI | Agile Approach to Project Management | Maintain Strategic Alignment |
| Applied Project Management | Maximizing Team Effectiveness | Mastering Project Management |
| Essentials of Project Management | Agile Project Management with Scrum | Why Good Strategies Fail |
| How to Handle Change | Business Modeling | Product & Inventory Management |
| Principles of Lean Manufacturing | Non-Invasive Data Governance | Winning People |
| Managing Change | Facilitation | Negotiating |
| Leading Through Change | Giving and Receiving Feedback | Business Modeling |
| Concept Development and Proprietary Branding | Building Value Added Relationships | Delivering a Stellar Customer Experience |
| Electronic Retailing | Effective Sales Strategies | Being a Trusted Advisor |
| Information Security and Privacy | Customer Focus | Networking |
| Teamwork | Business Development | Relationship Management |
| Robotic Process Automation | Establishing Credibility as a Speaker | Manager Foundations |
| Foster Critical Thinking | Dev Ops | Trailhead |
| Delegating Tasks | How to Manage Your Manger | Managing Experts |
| Develop Effective Stakeholder Engagement | Prepare for Decision Point Reviews | Manage Scope Change |
| Tools for Stakeholder Engagement | Agile Project Management | Practice Standard for Work Breakdown Structures |
| Data Landscape of Gen AI for Project Managers | Risks and Limitations of Data in Gen AI | EU AI Act |
| Use of AI & Emerging Tech in an Organizational Setting | Harnessing the Power of LLMs in Practice | Leverage AI for Agile Project Management |
| Artificial Intelligence and Project Management | Brainstorming with AI Tools | Generative AI with Prompt Engineering Skills |
| Gen AI Overview for Project Professionals | How AI is Revolutionizing Project Management | AI Projects: The Big Benefits for Organizations |
| Shaping the Future of Project Management With AI | Generative AI: You Have To Apply It To “Get” It | How Do We Train Artificial Intelligence |
| Introduction to Grains and Oilseeds | Introduction to Agriculture | Introduction to Crude Oil |
| Futures vs. ETFs | Russell 2000 Futures | Trading at a Basis to an Index |
| Crypto Currency Futures | Introduction to Ether | Hedging with Livestock Futures and Options |
| Understanding Futures Spreads | Understanding Livestock Markets | Introduction to Refined Products |
| Introduction to TOPIX | Introduction to Ferrous Metals |
Professional Affiliations
Project Management Institute
The Project Manager Group
Retail Management Supply Chain
E-Commerce Network Outdoor Retail Industry Professionals
CME Group
Workplace Insights
Results
John McGuire 